Comments on: Excellent example of Superb Foundations support! http://EarnedWeb.com/example-of-superb-foundations-support/ scribblings about earning trust & influence as a business on the social web Sat, 25 May 2013 05:26:00 +0000 hourly 1 By: Bilal Jaffery http://EarnedWeb.com/example-of-superb-foundations-support/comment-page-1/#comment-1539 Bilal Jaffery Fri, 19 Sep 2008 14:00:10 +0000 http://www.Bilal.ca/?p=82#comment-1539 I believe it was the case of user not letting the ‘autonomics’ component of the platform do its thing.

As soon as they let a simple netstat go through, the box was up by itself. The VAR was thinking from Microsoft stand point of view where every bug requires human intervention.

]]> By: Joe Nitix http://EarnedWeb.com/example-of-superb-foundations-support/comment-page-1/#comment-1552 Joe Nitix Fri, 19 Sep 2008 13:53:16 +0000 http://www.Bilal.ca/?p=82#comment-1552 Wouldn’t autonomic capabilities have prevented a service call to begin with? What kind of autonomic capabilities require research by a support gurus on their own time, and manual intervention?

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